We've gathered answers to your most popular questions below.
You have lots of choices.
COUNTRY Financial
PO Box 4180
Carol Stream, IL 60197-4180
It’s simple! Register for a MyCOUNTRY account using the policy information shown on your bill. After your email address is verified, click Billing from the main menu to see current bills due and then Make a Payment to start the process of payment. You can also see your bills due from your dashboard when you first log in.
Most auto, home, farm, umbrella, commercial, life, health and annuity payments can be made online. If you have questions about a policy you’re unable to pay online, please contact your contact your COUNTRY Financial representative or call 866-COUNTRY (866-268-6879).
Yes, it’s free. We don’t charge any fees to pay your bills online.
Your payment will post to your billing account right away.
We take Visa, Mastercard, and Discover credit, debit and pre-paid cards. Please note, card payments are not yet accepted for Health and Annuity policies and are only accepted for some Life policies.
Once logged in to your account choose Billing from the main menue or look at your current bills due on your dashboard. You can also call 866-COUNTRY (866-268-6879) to check your payment balance.
If your policy has lapsed, different factors may affect the amount needed to reinstate it. Please contact your contact your COUNTRY Financial representative.
Log in to your account and choose Billing from the main menu. Then select each bill you want to pay. Please note you may not be able to use the same payment method for all your policies. See what are my options for paying my bill.
You can create combined bill plans for Auto and Home policies, and for Life and Health policies. Please contact your COUNTRY Financial representative. Unfortunately, we’re unable to combine Auto and/or Home bills with Life and/or Health bills.
Once logged in to your account, choose Billing from the main menu, then click Bill Details for the account information. From there, you can select Saved Payment Methods under Billing Details to edit or delete the payment method.
There are some exceptions for certain life policies enrolled in automatic monthly payments. For those bank account changes, please contact your COUNTRY Financial representative or call 866-COUNTRY (866-268-6879).
Definitely. Log in to your account, choose Billing from the main menu, then click Turn on Autopay for the bills you wish to set up automatic payments.
Absolutely. You can change your automatic payment to be taken on the bill due date or any day, 7 days up to the bill due date. To make this change, log in to your account and choose Billing from the main menu. From there, view details of any bill, then click Manage Autopay, and use the drop down to select when you want your bill paid. You can also call 866-COUNTRY (866-268-6879), or your COUNTRY Financial representative.
There are some exceptions for certain life policies enrolled in automatic monthly payments. For those bank account changes, please contact your COUNTRY Financial representative or call 866-COUNTRY (866-268-6879).
Yes. You can update the payment method used for your automatic payments to a new bank account, credit card, or debit card. To make this change, log in to your account and choose Billing from the main menu. From there, view details of any bill, then click Manage Autopay to update the payment method used. You can also call 866-COUNTRY (866-268-6879), or your COUNTRY Financial representative.
There are some exceptions for certain life policies enrolled in automatic monthly payments. For those bank account changes, please contact your COUNTRY Financial representative or call 866-COUNTRY (866-268-6879).
Yes, you can. Pick a payment plan to fit your lifestyle and budget. You may save more if you pay less frequently. Contact your COUNTRY Financial representative or call 866-COUNTRY (866-268-6879) to find out how each payment plan affects the cost of your insurance.
For some life, health and annuity policies the Make a Payment button may remain active for a couple days of processing time or when you’ve scheduled a payment for a date in the future. If you’re unsure if a payment went through, view Bill Details (if available), or contact 866-COUNTRY (866-268-6879) or your COUNTRY Financial representative to confirm.
Sorry if this has happened to you. You need to have JavaScript enabled to use online bill pay. If you need help enabling JavaScript, please call us at 866-COUNTRY (866-268-6879).
Please try refreshing your page or logging out and logging back in. If you’re using Safari or Chrome, don’t use the browser forward and back arrows in COUNTRY Online Bill Pay. Instead, use the navigation links provided to move through the site. If you still get an error or need additional help, we can assist at 866-COUNTRY (866-268-6879).
Paperless billing means we won’t send you a paper bill in the mail. Instead you'll receive an email when a new bill is available.
You can also log in to your account to download a PDF of your insurance cards and view your policies under the Insurance Coverage section of the dashboard when you first log in. For added convenience, download the COUNTRY Financial Mobile App for easy access to your insurance cards and policy information.
For auto home, farm, commercial, umbrella and some life policies: Click Profile & Settings from the upper-right hand corder of your online account and then click Communication Preferences to set your email and text notifications.
For older life policies, as well as health and annuities: Click on Make a Payment to activate email notifications; you can do this even if you don’t currently have a bill due.
If you’ve selected to receive email or text communications from COUNTRY, we send them the day after payment is made. The exceptions are if you make a payment after 10 p.m. CST, or during the weekend. Then, we send them within two business days following payment.
We recently upgraded to a new payment platform. With this change, you’ll now have a wallet with saved ACH, credit card or debit card information for your Auto, Home, Commercial, Umbrella, and some Life policies. Once logged into your account, choose Billing, then select Bill Details for the account/policy you’d like to update. You can then access Saved Payment Methods and add your ACH, debit or credit card information.
If bill detail is unavailable for your product, select Make a Payment to enter payment information (even if no amount is due).
COUNTRY Financial® is a family of affiliated companies (collectively, COUNTRY) located in Bloomington, IL. Learn more about who we are.
For product and service information, read our Terms & Conditions. Read our full Financial Services Handbook.